Shipping Policy

At Discount Halloween City, we know timing matters—especially when you’re shopping for Halloween. We work to process and ship orders as quickly as possible so your costumes, decorations, masks, accessories, and party supplies arrive in time for your event.

Order Processing
Most orders are processed within 1–3 business days. During peak Halloween season, high-volume periods, weekends, or holidays, processing may take slightly longer.

Estimated Delivery Times
Delivery times vary by product, destination, and shipping carrier. Most orders arrive within approximately 5–12 business days after processing. Some specialty, oversized, imported, or high-demand items may require additional transit time.

Because Halloween merchandise is time-sensitive, we recommend ordering as early as possible. Delivery estimates are not guarantees and may be affected by carrier delays, weather, customs, inventory availability, or other circumstances outside our control.

Shipping Rates

• FREE standard shipping on orders of $59 or more
• $6.99 flat-rate standard shipping on orders under $59

Free-shipping eligibility is based on the merchandise subtotal after discounts and before applicable taxes.

Where We Ship
We currently ship to eligible addresses within the United States. Shipping availability may vary for Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO addresses, or oversized products.

Carriers & Tracking
Orders may be delivered by carriers such as USPS, UPS, FedEx, or other approved shipping partners, depending on the product and destination.

When tracking information becomes available, it will be sent to the email address used at checkout. You can also use our Track Order page to check your shipment status.

Multiple Shipments
Some orders may contain products fulfilled from different locations. If this happens, your items may arrive in separate packages and at different times. You will not be charged additional shipping fees because an order is split into multiple shipments.

Shipping Delays
Carrier delays can occur during severe weather, peak holiday periods, high-volume Halloween season, or other transportation disruptions. Once a package is in the carrier’s possession, transit delays may be outside Discount Halloween City’s direct control.

If tracking has not updated for an extended period or your package appears delayed, please contact Discount Halloween Support and we will help investigate.

Incorrect Shipping Addresses
Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to change the delivery address.

Lost, Missing, or Damaged Packages
If your order arrives damaged, shows as delivered but cannot be located, or appears to be lost in transit, contact us promptly with your order number and relevant details so we can review the situation and assist with next steps.

Halloween Delivery Reminder
If you need an item for a specific party, event, school function, or Halloween date, please order early. We cannot guarantee delivery by a specific event date unless that guarantee is expressly shown during checkout.

For shipping questions, please contact Discount Halloween Support through our Contact Us page.