Shipping policy

Shipping Policy

Last Updated: August 2026

At Discount Halloween City, we work to get your Halloween costumes, decorations, accessories, and party supplies to you as quickly and reliably as possible.

Shipping Rates

We offer simple standard shipping throughout the United States:

  • Orders $58.99 and under: $6.99 flat-rate standard shipping
  • Orders $59 or more: FREE standard shipping

The $59 free-shipping threshold is based on the merchandise subtotal after discounts and before applicable taxes.

Processing Time

Most orders are processed within 1–3 business days.

Processing time is separate from shipping/transit time. During the busy Halloween season or periods of unusually high demand, processing may occasionally take longer.

Estimated Delivery

Most orders are estimated to arrive within 5–12 business days after processing.

Delivery times are estimates and are not guaranteed. Specialty, oversized, imported, or high-demand products may require additional transit time.

We recommend ordering Halloween merchandise as early as possible, particularly during September and October.

Tracking Your Order

When tracking information becomes available, it will be provided by email.

You can also use our Track My Order page to check the latest available tracking information.

Tracking information may take some time to update after a package has been shipped.

Multiple Packages

Discount Halloween City works with multiple fulfillment partners and warehouses. Because of this, an order containing multiple products may arrive in separate packages and at different times.

You will not be charged additional shipping fees simply because your order is fulfilled in multiple packages.

Shipping Carriers

Orders may be delivered by USPS, UPS, FedEx, or other approved shipping and logistics partners depending on the product, fulfillment location, and destination.

Shipping Locations

We ship to eligible addresses within the United States.

Shipping availability to Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO addresses, and certain locations may vary depending on the product and fulfillment partner. Oversized products may also have additional shipping limitations.

Shipping Delays

Although we work to provide accurate delivery estimates, delays can occasionally occur because of weather, carrier disruptions, transportation issues, customs processing, inventory availability, peak Halloween demand, or other circumstances outside our direct control.

If your tracking information has stopped updating or your shipment appears significantly delayed, please contact us at support@discounthalloweencity.com.

Address Changes

Please contact us as quickly as possible if you entered an incorrect shipping address.

We will make every reasonable effort to update the address before fulfillment begins. However, address changes cannot be guaranteed once an order has entered processing or has shipped.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please:

  1. Check around your delivery location, mailbox, porch, garage, or other secure delivery areas.
  2. Ask members of your household.
  3. Check with nearby neighbors.
  4. Allow a short period for carrier tracking systems to reconcile.

If you still cannot locate your package, contact us at support@discounthalloweencity.com and we will help you determine the appropriate next steps.

Questions About Your Shipment?

For shipping or order assistance, contact:

Discount Halloween City
Email: support@discounthalloweencity.com

Please include your order number so we can assist you as quickly as possible.

Important: Checkout and the tracking information provided for your individual order remain the best source for current shipping and delivery information. Delivery dates are estimates rather than guaranteed arrival dates.