DISCOUNT HALLOWEEN CITY

Returns

Need to return something? We’ve made the process simple. Return requests must be submitted within 14 days of delivery. Eligible returns are reviewed for a refund. We do not offer exchanges. Start below and we’ll guide you through the next step.

Submit Request Tell us about the order and the item you need to return.

Eligibility Review We confirm the request is within the 14-day window and review the details.

Return Instructions Follow the return instructions provided after your request is reviewed.

Refund Review After an approved return is received and reviewed, the eligible refund is processed.

Start a Return

Complete the form below. Please provide enough information for us to identify your order and item. This portal is for return/refund requests only. Exchanges are not offered.

First Name *

Last Name *

Email Address *

Order Number *

Delivery Date *

Return Resolution

Item(s) You Want to Return *

Reason for Return *

Additional Details

I understand that return requests must be submitted within 14 days of delivery, the item may only be carefully tried on for fit and must remain unworn beyond that fitting, unused, unaltered, unwashed, and in new resalable condition. I should wait for return instructions before mailing anything back.

Before You Submit

Submit the request within 14 days of delivery.
Have your order number ready.
List the exact item you are returning.
You may carefully try an item on for fit. It must remain unworn beyond the initial fitting, unused, unaltered, unwashed, and in new, resalable condition.
Keep original packaging, tags, and included accessories when applicable.
Do not send anything back until you receive return instructions.

Need Order Tracking?

If you’re checking shipment status rather than starting a return, use Track My Order.

Track My Order

Questions?

Gus can explain the 14-day return/refund process. Discount Halloween City does not offer exchanges.

Return window: Requests must be submitted within 14 days of delivery.

Discount Halloween City is based in Denver, Colorado.

CUSTOMER CARE

How Can We Help?

Have a question about an order, delivery, return, or product? Send our Customer Care team a message below.