Return & Refund Policy

Last Updated: August 2026

At Discount Halloween City, we want you to be satisfied with your purchase. If something isn't right, eligible items may be returned within 14 days of delivery, subject to the requirements below.

14-Day Return Window

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

• Unworn and unused

• In the same condition in which it was received

• In its original packaging when applicable

• Complete with included accessories, parts, tags, and documentation

• Accompanied by your order information or proof of purchase

Items that have been worn, used, altered, washed, damaged after delivery, or are missing components may not qualify for return.

Starting a Return

To request a return, contact:

support@discounthalloweencity.com

Please include your order number, the item you would like to return, and the reason for the return.

Do not send a product back without first receiving return instructions. Because we work with multiple fulfillment partners and warehouses, the appropriate return location may vary by product.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@discounthalloweencity.com.

Please include your order number and photographs showing the issue when applicable. We will review the problem and determine the appropriate resolution.

Non-Returnable Items

For health, hygiene, safety, and seasonal-use reasons, certain products may not qualify for return once opened, worn, used, or altered.

Non-returnable items may include:

• Worn or used costumes

• Opened makeup, cosmetics, face paint, or special-effects products

• Wigs, masks, or similar personal-wear items that have been worn or used

• Products damaged or altered after delivery

• Items missing original components

• Gift cards

• Items specifically identified as final sale or non-returnable at the time of purchase

This does not limit rights you may have for products that arrive damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges.

If you need a different size, color, or product, return the eligible original item according to this policy and place a new order for the desired item.

Because Halloween merchandise can sell out quickly, we recommend placing the replacement order as soon as possible if the desired item is still available.

Return Shipping

Unless the product arrived damaged, defective, incorrect, or we otherwise state that return shipping will be provided, customers are responsible for applicable return shipping costs.

Original shipping charges are generally non-refundable except where required by law or where the return resulted from our error.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Your bank or payment provider may require additional time to process and post the refund after it has been issued.

Order Cancellations

Orders may generally be canceled within 60 minutes after purchase, provided fulfillment has not already begun.

If you need to cancel an order, contact us immediately at support@discounthalloweencity.com.

After an order enters processing or fulfillment, cancellation may no longer be possible.

Halloween & Seasonal Purchases

Halloween merchandise is highly seasonal. Purchasing an item for a specific event or date does not extend the 14-day return period.

Products that have been worn or used for Halloween, a party, cosplay event, performance, photo shoot, or other event are not eligible for return simply because the event has ended.

Questions?

For questions about a return or refund, contact:

Discount Halloween City
Email: support@discounthalloweencity.com

Please include your order number so we can assist you as quickly as possible.