Return & Refund Policy
October 12–31, 2026: Final sale for customer-choice reasons
No discretionary returns, refunds or exchanges for new orders placed after publication of our October 12, 2026 policy update through October 31, 2026.
This includes change of mind, fit or size selection when the correct item was supplied, event cancellation, preference, or no longer needing the item. Merchandise is sold as-is with respect to customer-choice returns, subject to the exceptions below.
Orders placed before the policy update
Orders placed before publication of the October 12, 2026 update retain the return and exchange terms in effect at the time of purchase, including the applicable 14-day delivery-based policy and any previously published seasonal terms. The update does not retroactively alter those terms.
Damaged, defective, incorrect or undelivered items
The seasonal final-sale rule does not remove remedies required by applicable law or binding order terms for damaged, defective, incorrect, materially misdescribed or undelivered items. For assistance, email support@discounthalloweencity.com with your order number and details, including photos when applicable.
Orders placed November 1, 2026 or later
The normal 14-day customer-choice policy resumes unless the item is clearly marked final sale at purchase or a new prospective policy is published.
Read the complete Return & Refund Policy for eligibility, return authorization, customer-paid tracked shipping, inspection and refund timing.
This page provides policy information only. It does not submit or authorize a return. Do not mail merchandise without approved return instructions.